Coverage Benefits & Direct Insurance Billing
At Active Care Health Services in Thornhill, our goal is to make your treatment experience simple, accessible, and stress-free. That includes helping you understand your coverage options and handling insurance billing whenever possible. Whether you’re coming to us for physiotherapy, chiropractic care, massage therapy, or injury rehabilitation, we’re here to support you every step of the way—both clinically and administratively.
Extended Health Benefits
Most extended health plans provide coverage for many of our services, including:
Physiotherapy
Chiropractic care
Massage therapy (RMT)
Coverage varies depending on your insurer and plan. In many cases:
We can bill your insurance provider directly, reducing or eliminating upfront costs.
You may need to pay first and submit the receipt for reimbursement, depending on your plan structure.
If you’re unsure what your plan covers, we’re happy to help you review your benefits so you can get the care you need without financial confusion.
WSIB (Workplace Injury Claims)
Active Care Health Services is fully registered with the Workers Safety and Insurance Board (WSIB).
If you’ve been injured on the job, we provide:
- We are a provider of the WSIB Musculoskeletal Program of Care
- We are a provider of the WSIB New Mild Traumatic Brain Injury Program of Care
Comprehensive assessments
Treatment for back, neck, upper extremity, and lower extremity injuries
Direct billing to WSIB
Communication and coordination with your WSIB case manager
Motor Vehicle Accident (MVA) Claims
If you’ve been injured in a car accident:
You may be eligible for insurance-funded physiotherapy or chiropractic care
We handle the paperwork, OCF forms, and communication with your insurance adjuster
Treatment can often begin as soon as your claim number is issued
Our goal is to help you receive timely care with minimal administrative stress.
Direct Insurance Billing
For eligible plans, we offer direct billing to simplify your visit and minimize out-of-pocket expenses.
We work with a wide range of major insurance providers across Canada and continually update our billing system to serve you better.
Simply bring:
Your insurance card
Photo ID
Any required claim information
Our front-desk team will take care of the rest.
Private Pay Options
If you do not have insurance or prefer to pay privately, you are always welcome at Active Care.
We accept:
Major credit cards
Debit
Cash
We also offer competitive pricing for ongoing care and treatment packages. Contact us to learn more about available options.
Need Help Understanding Your Coverage?
Insurance paperwork can be overwhelming—but you don’t have to navigate it alone.
Our administrative team is trained to help you:
Review your benefits
Understand what your plan covers
Assist with claims and required forms
Maximize your available coverage
Your focus should be on healing—not paperwork.
